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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I purchased a new mobile. I had an e-mail account***@******.***

Customer Question

Hi, I purchased a new mobile.
I had an e-mail account***@******.*** which was synchronized with my gmail account***@******.***
I have forgotten my password ***** the hotmail address, therefore am unable to connect to my instagram or email account.
I have attempted to complete the questions on the New form on several occassions, in order to retrieve my hotmail account, however have been unable to answer the questions necessary.
Can you help please?
Submitted: 7 months ago.
Category: Email
Customer: replied 7 months ago.
Do I have to cancel anything in order to save money from being taken from my account after my free trial?
Expert:  Steve M replied 7 months ago.
Hiya, I could phone you or I think this site has a piece of software to "control" your desktop?
Customer: replied 7 months ago.
I'm unsure why you cannot access my emails and sort this for me. Is this not possible?
Expert:  Steve M replied 7 months ago.
Hi, do you also have access to an email account "[email protected]"? Thanks,
Customer: replied 7 months ago.
Yes Steve I do have access to that e-mail. That's my work's address.
Customer: replied 7 months ago.
Hi Steve, I still actually have access to my hotmail account via my kindle. It's just my mobile that I'm unable to access it through.
Expert:  Steve M replied 7 months ago.
HI, Could you send me your work email address please, I then think we can then move onto the next phase of getting your password ***** - Hotmail should be able to then "Automatically" send you a Security code to help assist you in resetting the passsword.
Customer: replied 7 months ago.
Hi Steve, I do not require assistance anymore as I can now access my email account. Thank you for your help.Will I be charged anymore money than the £26 that I have already paid?
Expert:  Steve M replied 7 months ago.
Great.I'm not sure to tbh.Have a word with support if you like, I'm fairly new to all this :-), But I wouldn't think so, no.Good luck.

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