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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5888
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have not got any emails since 12th, although they are available

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I have not got any emails since 12th, although they are available when I log on to outlook.com. I'm new to this - what do I do now?
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 1 year ago.
Please just tell me how to fix it
I'll have to take a look at it to see why it isn't working. Which e-mail application are you using where this account is setup?
Customer: replied 1 year ago.
I don't know - its just on the windows 10
Where do you go to click the program to access mails? There must be a name of the program that you click on to access it.
Customer: replied 1 year ago.
sorry to be stupid, but it's just the Mail tile on Windows desktop
Okay. Go to it's settings, and delete the account. Then re-add it and test.
Customer: replied 1 year ago.
Don't knowhow to do this
May i connect with you remotely to do this? It will be quick and easy.
Customer: replied 1 year ago.
OK
I sent request for remote service. Please accept it then follow steps here to connect with me.
KamilAnwar1 and other Email Specialists are ready to help you
Please click the link below and run/open the downloaded program. Click Yes/Allow/OK if askedhttps://secure.logmeinrescue.com/R?i=2&Code=890523
Please click the downloaded file called support-logmeinrescue and then choose run/yes/allow/ok
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=978131
Customer: replied 1 year ago.
Code has expired, unable to download
Let me know when you're online. I'll send you a new code.
Customer: replied 1 year ago.
online now
https://secure.logmeinrescue.com/R?i=2&Code=978190