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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have not got any emails since 12th, although they are available

Customer Question

I have not got any emails since 12th, although they are available when I log on to outlook.com. I'm new to this - what do I do now?
Submitted: 1 year ago.
Category: Email
Expert:  KamilAnwar1 replied 1 year ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 1 year ago.
Please just tell me how to fix it
Expert:  KamilAnwar1 replied 1 year ago.
I'll have to take a look at it to see why it isn't working. Which e-mail application are you using where this account is setup?
Customer: replied 1 year ago.
I don't know - its just on the windows 10
Expert:  KamilAnwar1 replied 1 year ago.
Where do you go to click the program to access mails? There must be a name of the program that you click on to access it.
Customer: replied 1 year ago.
sorry to be stupid, but it's just the Mail tile on Windows desktop
Expert:  KamilAnwar1 replied 1 year ago.
Okay. Go to it's settings, and delete the account. Then re-add it and test.
Customer: replied 1 year ago.
Don't knowhow to do this
Expert:  KamilAnwar1 replied 1 year ago.
May i connect with you remotely to do this? It will be quick and easy.
Customer: replied 1 year ago.
OK
Expert:  KamilAnwar1 replied 1 year ago.
I sent request for remote service. Please accept it then follow steps here to connect with me.
KamilAnwar1 and other Email Specialists are ready to help you
Expert:  KamilAnwar1 replied 1 year ago.
Please click the link below and run/open the downloaded program. Click Yes/Allow/OK if askedhttps://secure.logmeinrescue.com/R?i=2&Code=890523
Expert:  KamilAnwar1 replied 1 year ago.
Please click the downloaded file called support-logmeinrescue and then choose run/yes/allow/ok
Expert:  KamilAnwar1 replied 1 year ago.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=978131
Customer: replied 1 year ago.
Code has expired, unable to download
Expert:  KamilAnwar1 replied 1 year ago.
Let me know when you're online. I'll send you a new code.
Customer: replied 1 year ago.
online now
Expert:  KamilAnwar1 replied 1 year ago.
https://secure.logmeinrescue.com/R?i=2&Code=978190

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