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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6131
Experience:  Computer Software Support Specialist for more than 10 years
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How do I update the e-mail ;contact address you have

Resolved Question:

how do I update the e-mail ;contact address you have for me from o2 to replacement gmail
Submitted: 6 months ago.
Category: Email
Expert:  Jess M. replied 6 months ago.
Hi Mary, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Can you please tell me more about what you want to accomplish? On which site or online account are you trying to do the update?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 6 months ago.
specifically my avast support but the change needs to be made to accounts such as Paypal and allso my accounts with various companies from which I purchase. o2 e-mail is shortly being withdrawn and I have set up a g mail address.
Customer: replied 6 months ago.
No - just tell me the answer and I'll do it.
Customer: replied 6 months ago.
Thanks. I don't want you to connectt to my device. Just tell me the answer and I'll do it.
Customer: replied 6 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jess M. replied 6 months ago.
Mary,This situation requires me to remotely access your computer so that I can do everything that you need done and completed while you are watching the screen. It will be safe since you will be watching everything that I do on your screen and it will be a lot faster mode of help.Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6131
Experience: Computer Software Support Specialist for more than 10 years
Jess M. and 2 other Email Specialists are ready to help you
Expert:  Jess M. replied 6 months ago.
Mary,Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. These steps are intended for users with Windows computers. If you are using a Mac, please reply to me and let me know so that I can send you the procedures for Mac.1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=d1bf3105-e4dc-4c69-9c2b-4a8213c48b8b2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Expert:  Jess M. replied 6 months ago.
Hi Mary,How is it going? Were you able to follow the procedures I gave you to remotely access your computer so that I can directly assist you in the various account updates that you requested?Please follow the steps so that you can join me in the remote session which is already running. I am waiting for you there.Best regards,Jess
Expert:  Jess M. replied 6 months ago.
Hi,Thank you for your patience. Your issues were all resolved through secure remote assistance. Your Avast email account is now updated.Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.Best regards,Jess

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