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JoelK
JoelK, Network Administrator
Category: Email
Satisfied Customers: 553
Experience:  I am a self-employed computer specialist experienced at setting up and administrating email accounts.
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Ashik, your help did not work because the facility you

Customer Question

Ashik, your help did not work because the facility you recommend requires my apple id, and i cannot remember my apple id- that is the whole issue; the other option also doesnt work brcause i do not recall my security questions.
Can I not simply set a new apple id?
Submitted: 6 months ago.
Category: Email
Expert:  JoelK replied 6 months ago.
Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?While I am not the expert who previously assisted you, I can tell you from my experience with other cases of lost or forgotten Apple ID's that, even if you attempt to perform a factory reset on your iPhone, it will not be possible for you restore the factory settings, because this also requires a connection to iTunes on your computer via usb cable, and iTunes will require the Apple ID.Unfortunately, there is nothing that you can do to restore the use of this iPhone. I know that this not the answer that you want, but it is the truth. I hope that you can accept it in a positive way, because it is necessary for you to know the truth, so that you can take the loss, move on, and get another smartphone.

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