Hi there and welcome
The password ***** ***** your email account. Can you tell me please which email service you are trying to connect Thunderbird to?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
ok, if you click on my link below, can you sign into your account there?
how do you mean a new account?
your existing account, to sign into your existing account there
ok, now try to enter that password ***** Thunderbird, is it now accepted?
No problem, we left with you entering in the gmail password ***** the account, this you enter in please
ok, we will then remove it
To do this
It is then removed
Let me know how you go please
It is at the top in the menu bar in Thunderbird
It is in thunderbird at the top
It is there to the left of Help, like in this picture
what do you see then?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
your most welcome Denis, it was no problem at all!