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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I have Microsoft Windows 10 with an email address but I am

Customer Question

I have Microsoft Windows 10 with an email address***@******.*** but I am having endless problems sending emails. Incoming emails seem to be OK but I would prefer to have BT internet, - I understand Outlook has replaced Yahoo for Microsoft.
I do not use email much but want to do so efficiently can you help?
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

What exactly happens when you try to send an email? What error do you receive?

Customer: replied 1 year ago.
Often nothing- I have tried many times to send a particular email but it is not being received
Expert:  Richard replied 1 year ago.

ok, which email program are you using to send?

Or are you doing it via your Web Browser?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 1 year ago.
How do I cancel this transaction?
Expert:  Richard replied 1 year ago.

you need to speak to customer service

Customer: replied 1 year ago.
HOW DO I DO THAT?
Expert:  Richard replied 1 year ago.