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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 38459
Experience:  Over 15 year experience in Email Systems and Programs
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Unable to open thunderbird - just get notice with 'unable to

Customer Question

unable to open thunderbird - just get notice with 'unable to open XPCOM. What should I do?
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome Ann

To resolve this, can you download the installer from my link below

https://download.mozilla.org/?product=thunderbird-45.1.1-SSL&os=win&lang=en-US

Then do not double click the file but right click it and select run as administrator

Perform the installation and once done, open Thunderbird and it will then function again

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Richard and 2 other Email Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
ID.###-##-####Password 123456
Expert:  Richard replied 1 year ago.

thats from the picture Ann

This might be easier for you, click this link and click I agree and run the file please.

http://www.justanswer.com/remotedesktop/join.aspx?Session=0284e40d-51cc-48ab-bd42-eff70d183ae9

Customer: replied 1 year ago.
Unable to complete and resolve problem.
Expert:  Richard replied 1 year ago.

You need to do the instructions I have been giving you Ann, so far this has not been happening.

I ask please you take the time and care to carefully read my message and follow the instructions, it is only two steps.

I will repeat again

click this link and click I agree and run the file please.
http://www.justanswer.com/remotedesktop/join.aspx?Session=0284e40d-51cc-48ab-bd42-eff70d183ae9

It is all you need to do