Hi Andree, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a Windows computer or a Mac?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. First, let us test if indeed the problem is with Thunderbird (TB in short), or if it is a problem with your Gmail account. That is, if your account was hacked and the hacker changed the password, TB password ***** no longer work.
Please click on this link to open Gmail on the web using Safari:
On the top right corner of the page, click on Sign In.
Enter your full Gmail address, then your password, then sign in.
Tell me if you are able to sign in or not.
Keep me posted please.
Thank you for using our additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. Since you are using a Mac, we need to use JoinMe. Here are the steps:
1. Please click on this link:https://join.me/2. In that page, please click on the orange "Start meeting" button3. Then download the remote tool when prompted.4. After downloading, double click on the downloaded file to run the remote access tool to join me in the remote session.5. Then share your screen and then give me the 9-digit code that you will see in the small JoinMe window. I will be waiting for the 9-digit code.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Oh, I am very sorry for the confusion.
We are going to do a remote access session using a tool called JoinMe. So please follow the steps I gave you.
Then share your screen
Then give me the 9-digit code that you will see in the small JoinMe window.
That is the only time that I can connect to your Mac.
I will standby here for the 9 digit code.
Thank you. Please give me a moment, connecting now.