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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I am unable to access my live account which was hotmail. Its

Customer Question

Hi, I am unable to access my live account which was hotmail. Its asking for password ***** anything I put in it rejects even when Ive gone through the forgotten password ***** have been sent a code to put in. Not sure why this has suddenly happened
Submitted: 1 year ago.
Category: Email
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your windows live account.

What happens after you update and change your password ***** you able to login successfully into your live account.

Customer: replied 1 year ago.
its says username or password ***** *****
Customer: replied 1 year ago.
I can receive emails on iPhone but it won't let me send any again, saying user or password *****
Expert:  Michelle replied 1 year ago.

When you enter the code you receive after that it asks you to enter new password ***** it accept the password ***** a new password.

Expert:  Michelle replied 1 year ago.

you can opt for the remote assistance service then i can take a look at the system and can walk you through to get a new password ***** successfully.

Customer: replied 1 year ago.
I type in the code and it still says username or password *****
Expert:  Michelle replied 1 year ago.

Reset browser setting and then try.

Customer: replied 1 year ago.
how do i do that
Expert:  Michelle replied 1 year ago.

which browser are you using IE, Firefox or Chrome?

Customer: replied 1 year ago.
safari
Expert:  Michelle replied 1 year ago.

From safari menu, Click on safari, From the drop down menu Tap on “Safari Reset..” option.

Proceed with warning dialog appear on your Screen and Click on reset button.

Now your Safari browser automatically restarts.

Customer: replied 1 year ago.
Im really sorry but iv run out of time and have to go to work
Expert:  Michelle replied 1 year ago.

alright you can get back to me tomorrow.

Customer: replied 1 year ago.
thank
Expert:  Michelle replied 1 year ago.

Thank you for using our service.