Ask an Email Question, Get an Answer ASAP!
Hi there Madeleine and welcome
Outlook is the new Hotmail that microsoft have implemented. They switched over to this new system but your account and its information remains the same, and you should be able to sign in as normal.
Go to outlook.com and sign in with your standard hotmail account details.
What then happens?
ok, it looks like you created a new account by accident.
Click on your name in the top right and click sign out.
Now enter in your original hotmail account address please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Close safari please, then reopen it and go to www.outlook.com
Note the web page at the top please then you can return here and post a message.
I can also connect to your computer and do this for you if you wish?
your most welcome
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit