Hi there and welcome Janet
Can you tell me the make and model of the phone and the email service it is connecting to please?
Can you remove the battery from the phone and wait 5 minutes.
Then connect the battery, turn on the phone and tell me if it now allows you to forward please
On your computer,
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
your most welcome Janet!