Hi there and welcome
Can you tell me please which version of outlook you are using?
And what are the settings they gave you for connecting to the server?
ok, then you need to add the Gmail account to outlook.
To do this, open Outlook, choose the File tab.
Then choose Add Account.
Enter in the Gmail address, the name of the person and then password.
Click next and it will then be added.
This is all you should need to do
Let me know how you go please
This is because it appears to be rejecting the login.
If you go to www.gmail.com
can you sign into the account there?
ok, not normally how it is set up, but then you set up the email manually in outlook.
So when you go to add an account you see at the bottom to add the account manually.
Then enter your name, email
Incoming server is
ussername is ***** *****
password ***** ***** password.
Then click more settings.
under outgoing server select to use a authentication and the same as the incoming server.
Then ho to advance.
The incoming port select SSL and enter in port 993
the outgoing port select SSL and choose 465
Select ok, then choose to test account and tell me if it passes or fails and the exact message please.
SSL for the encryption, exactly as per my instructions please.
it still says it rejected your login?
ok, it means the password ***** username is ***** ***** as we have used the exact settings that were given.
You will need to contact the administrator who provided you the settings and have them confirm the username and password ***** the server is saying this is incorrect.
he will need to check but you see the message
your email server rejected your login. Verify your username and password ***** this account in Account Settings.
It is telling you it is incorrect, else it would not give an error that it is.
ok, in my instructions you had to use imap which is the server I gave imap.gmail.com
But now what it needs, and what I tried to get you to do before.... is sign in at www.gmail.com
Before you said you could not, which is very strange and was not very clear why....
Can you actually go there and sign in please?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
that will be no problem, accept the remote and I give you the instructions so I connect to the other computer
On the desktop computer
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
it says the password ***** ***** please check it
it is not, as it is rejecting it.
no, the password ***** ***** else it would have connected
yes, restart the computer please
your welcome, was my pleasure.
Everything on your side has been done that is needed.
Thank you for asking