Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
No problem. I'll assist you here without remote. Remote would have allowed me access to see things in details. Do you see the pop-up when you hit the shutdown button on your computer?