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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 38435
Experience:  Over 15 year experience in Email Systems and Programs
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Am unable to access my emails - there are 10 in my mailbox,

Resolved Question:

am unable to access my emails - there are 10 in my mailbox, but cannot download - am stuck half way though the month ...
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please which email program you are using? And to which email service is it connecting to?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and 2 other Email Specialists are ready to help you
Customer: replied 1 year ago.
what do you need from me?
Customer: replied 1 year ago.
I am not a first time user - in fact, I have a credit with your company, but this is not importan t.
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
s12-345-678
Customer: replied 1 year ago.
is this working for you - and for me?
Expert:  Richard replied 1 year ago.

No, as thats not the instructions, thats the Id from the picture.

Can you please carefully read and follow the instructions I gave you

Customer: replied 1 year ago.
sorry, Richard, I clicked on download but nothing happened ....
Customer: replied 1 year ago.
are we still in contact, or shall I give up?
Expert:  Richard replied 1 year ago.

still in contact.

You need to RUN the file after downloading it, as per my instructions.

Your only doing a part of the instructions then stopping. You need to complete ALL STEPS I gave you please

Customer: replied 1 year ago.
it does not download, so cannot run the file ....
Expert:  Richard replied 1 year ago.

are you on a windows or mac computer, and which version

And what happens when you click on Download in the middle of the page, what error do you get

Customer: replied 1 year ago.
windows - latest version - click Download and NOTHING happens ..
Expert:  Richard replied 1 year ago.

it is downloading, you then go to your downloads folder and you will see the Teamviewer file there

Customer: replied 1 year ago.
there is an electrician working here, he is cutting power off so have to go, but thanks, ***** ***** I could not get it.
Expert:  Richard replied 1 year ago.

ok, let me know when we can resume please

Customer: replied 1 year ago.
my question was not answered - download did not take place - and then electricity was cut off in the block, & when restored all was ok.
Sarah