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Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 11713
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I have error 0x800CCC0E in microsoft outlook, can send

Resolved Question:

I have error 0x800CCC0E in microsoft outlook, can send emails but cannot receive emails. the message reads "Outlook cannot synchronize subscribed folders for [email address] Error:Cannot connect to server. We can access email via going directly to the ISP website.
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

What's the version of Outlook, e.g. 2007, 2010, you are using?

May I connect with you remotely to troubleshoot the issue now?

Please reply back to me below; thank you.

Bryan and other Email Specialists are ready to help you
Customer: replied 1 year ago.
I am using Outlook 2016
Expert:  Bryan replied 1 year ago.

OK; I'll close out the other duplicate question you had opened for this issue just now - let's continue conversing further on this page itself.

Let's get started with the remote session now. Please open up the following link:

https://ja1.screenconnect.com/?Session=43875b63-2ce0-4e4b-bd34-555ef6ee1f76

On the page that opens up, click on the arrow next to "Join session."

Follow the on-screen directions to download and OPEN/RUN the "Screen Connect Client" remote file, and we will be connected.

Customer: replied 1 year ago.
OK, will do. thanks for closing the duplicate session
Expert:  Bryan replied 1 year ago.

Your issue has been resolved via the remote session now. Thank you!