Hi, and thank you for asking your question.
What's the version of Outlook, e.g. 2007, 2010, you are using?
May I connect with you remotely to troubleshoot the issue now?
Please reply back to me below; thank you.
OK; I'll close out the other duplicate question you had opened for this issue just now - let's continue conversing further on this page itself.
Let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on the arrow next to "Join session."
Follow the on-screen directions to download and OPEN/RUN the "Screen Connect Client" remote file, and we will be connected.
Your issue has been resolved via the remote session now. Thank you!