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Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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My email address is I cannot get my email and it is

Customer Question

my email address is***@******.*** I cannot get my email and it is impossible to speak to someone on my phone (150). The tech operator who I spoke to a few days ago told me I could speak to someone if I had trouble again - he reset my password ***** "kirstine1" for me. Now I am being asked for my password,typing it in and it does not work again.
I am not computer literate but I need to get my emails so please help me to receive them again
Jayne O'Connor
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi Catherine, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess