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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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When I bought my laptop in July 2014 all the software was

Customer Question

when I bought my laptop in July 2014 all the software was installed by Currys. They created an email account under***@******.*** the password ***** ************. Since then we have changed the email address to***@******.***. As I was told on your chat line because I have not used the original email add for over 18 mnths it has been closed. I am unable to receive or send emails on the new address and an unable to retrieve and previous emails. I find this rather troublesome as some of the emails were quite important. I was wondering if this account could be reopened with the new email address***@******.***, if not how can I retrieve my old emails and start sending and receiving them once again. I would be very grateful for your help
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your laptop?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,