Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Please click Accept Offer on your screen to accept it.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=333743
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system? I am not clear whether your problem has been solved during the secure remote assistance that you received.