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Hi there znd welcome
Can you tell me please which version of windows you are using?
And what have you done Naomi to try to solve this?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
You just click on download in the middle of the screen. You are racing through the instructions and this is why you are getting confused...
If it told you to close teamviewer, then it means you did the instructions, and now your trying to do them a second time.
Just look at the task bar at the bottom of the screen and you will see it is installed.
Click it and you then see your ID and Password.
Thats from the picture... not my instructions
Maybe this is easier for you.
Click this link, click I agree and run the file