Hi there Joy and welcome
What is the message you get when you fail to sign into your account?
I am here Joy
I asked you
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
I keep asking you a question Joy, but you keep ignoring it and asking where I am......
I'll ask a third time...
It is appreciated if you can please take the time to read the messages I am sending you?
I am still waiting for you to answer the question I have been repeating 3 times
So your problem is you need to Activate windows?
ok, then click on the button to activate windows when it asks you to.
click on this link and reset your password ***** please