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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question
Are you using usb cable to connect the camera to the PC?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Afternoon Sir.Thank you for the details.
Give me a moment to give you the remote support link.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=c9904699-2b8d-4dc3-beb8-371c27739586 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.