Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=928941
You need to click the link below and run the program so i can connect. I could see that it was downloaded, but you did not run it.
I am sending you a different link. Click it, and run the downloaded program called TEamViewerQS.exe, you will get a 9 digit number and a password ***** this program runs, type that to me here:https://download.teamviewer.com/download/TeamViewerQS.exe