Hi there Derek and welcome
What exactly happened when you tried to reset the password?? And for which email service is this?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
When you click on download, the file is downloaded to your computer, do you then click on it and run it please Derek.
ok, not sure what you are doing Derek, but it is not the instructions I gave you....
Maybe this is easier for you
All you have to do is click this link, click I agree and run the file please