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technicalcat
technicalcat, Consultant
Category: Email
Satisfied Customers: 1761
Experience:  20 years combined corporate and small business experience.
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Emails coming into my Apple tablet and Mobile phone, but not

Resolved Question:

Emails coming into my Apple tablet and Mobile phone, but not my Toshiba Laptop.
When request "send & receive" get message from" pop.gmail.com" asking for a password.
Clears only 3 out of 4 messages on screen, no emails on laptop since yesterday but received on tablet.
Got a message from google G-150192, do not know if this is anything to do with it.
Submitted: 6 months ago.
Category: Email
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.

Have you tried logging in to your gmail account directly from your laptop to see what emails are in the box and/or marked as read?

If not, please do this. From any computer , open a browser, and go to

http://mail.google.com

Then login with your email address and password. Please then reply back to me to let me know what you see in the inbox. Thank You.

technicalcat, Consultant
Category: Email
Satisfied Customers: 1761
Experience: 20 years combined corporate and small business experience.
technicalcat and 3 other Email Specialists are ready to help you
Customer: replied 6 months ago.
Went to google, keyed in gmail address, & password. Would not accept.
Customer: replied 6 months ago.
Another option is that I take the laptop to local software man late next week .
Expert:  technicalcat replied 6 months ago.

Understood. Will you be available tomorrow for a remote connection? If so , please let me know the time ESP.

Expert:  technicalcat replied 6 months ago.

EST

Customer: replied 6 months ago.
Give me a time tomorrow and I will ensure I am home.
Customer: replied 6 months ago.
As no time has been agreed, how about 11am tomorrow morning.
John Timms
Expert:  technicalcat replied 6 months ago.

Sorry, I was actually away, which is why I asked to schedule a time. 11am should be fine, but if I am not online for some reason, please check back as I will likely be on from about 11am til about 3:30pm tomorrow. Thank you for your patience!

Customer: replied 5 months ago.
Will switch on laptop at 11am, also Apple tablet . Mobile phone number is ***** if this any help. Not sure how you remotely access my laptop apart from through wi-fi.
John Timms.
Customer: replied 5 months ago.
Anything happening online, no response my end, are you on my case yet?
Customer: replied 5 months ago.
Nothing has happened yet , any progress perhaps you could ring me on***********
Customer: replied 5 months ago.
I will be away until Friday morning this week, so if no progress made today may have to cancel your services.
John Timms.
Expert:  technicalcat replied 5 months ago.

Sorry, I am on Eastern standard time. So, it's now about 10 til 11am. Just let me know when you'll be available in Eastern time. Thank You.

Customer: replied 5 months ago.
I am on g m t , it is just after 4 pm in UK. Retire at midnight tonight and am off early tomorrow morning until Friday 29 th. Can you get online in the next 7 hours, otherwise forget the deal.
Expert:  technicalcat replied 5 months ago.

Are you available now? If so, please click the link below, and install and run the remote software. Once the remote is running, just send me a reply here to let me know. I will check back every 10-15 minutes or so to see if you are online. Thanks!

http://www.justanswer.com/remotedesktop/join.aspx?Session=8fd4d858-f399-4267-bd70-fb59222ac314

Customer: replied 5 months ago.
Opened the link and it asks me to open ...
Do I open to Dropbox or messenger ?
Expert:  technicalcat replied 5 months ago.

No. First you have to agree (click agree) to the terms. Then, you just save it and/or run the application. Your web browser should prompt you. I would recommend using INTERNET EXPLORER (blue E icon) for this.

Customer: replied 5 months ago.
I agreed no problem how do I "save" from here, am limited to what I can do here on my tablet. I am afraid you are dealing with an amateur ,I inherited this tablet from my deceased wife. I am stuck.
Expert:  technicalcat replied 5 months ago.

No, the remote will not run on your tablet. You need to do this on a computer. Preferably your windows computer (toshiba laptop)

Customer: replied 5 months ago.
Ran the program on laptop, end up with Rescue by LogMe and it wants me to agree to a 2 week free trial . No way I just want it fixed. What next
Customer: replied 5 months ago.
Ran on Internet Explorer, result "this page cannot be displayed.
Customer: replied 5 months ago.
Why don't we just put this in the "too hard" basket, cancel out and I will take laptop to local guy next Friday.
Customer: replied 5 months ago.
Well do you agree to call it a day, please respond.
Expert:  technicalcat replied 5 months ago.

Based on your last reply, it looks like your laptop is actually infected with malware and/or viruses. That why you are having trouble with the email specifically on it.

I'd recommend downloading and installing malwarebytes from the link below. Run the scan twice , and make sure it comes up clean the second time around after reboot. After that, go to control panel , programs/features, and uninstall anything called "rescue" or "logmein". Finally, reboot your computer again, and then try your mail once more.

https://www.malwarebytes.com/mwb-download/thankyou/

Customer: replied 5 months ago.
Ran malware and checked control panel, no items as noted. Problem is still there !
Customer: replied 5 months ago.
Will not respond as on holiday without laptop until Friday 29th. Would be easier for me to give the problem to a local technician , can I cancel the deal as we seem to be going in circles ?
Expert:  Mike the Mac Medic replied 5 months ago.

Do you still need remote help?

Customer: replied 5 months ago.
No will use local IT man, will you charge as no success achieved , no remote achieved.
Expert:  Mike the Mac Medic replied 5 months ago.

Yes but that was a different expert, ok

Customer: replied 5 months ago.
You state satisfaction guaranteed !
Expert:  Mike the Mac Medic replied 5 months ago.

Yes we do.

Customer: replied 5 months ago.
No satisfaction, problem still exist so, tried options with no success. Feel that the only way this will be solved is by face to face action by a local tech with the laptop.
Expert:  Mike the Mac Medic replied 5 months ago.

OK but I only meant I use a different remote system than the first expert and we could try again.

Expert:  Mike the Mac Medic replied 5 months ago.

Your satisfaction is still guaranteed and you already accepted the first experts answer so that is up to you how to proceed....

Customer: replied 5 months ago.
Home on Friday, will contact you then.
Expert:  Mike the Mac Medic replied 5 months ago.

OK thanks.

Customer: replied 5 months ago.
Problem fixed by local tech, I am afraid it has cost me 47.60 for no result with your set up.
Satisfaction was not guaranteed.
John Timms.

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