Hello, and thank you for using this service.
Have you tried logging in to your gmail account directly from your laptop to see what emails are in the box and/or marked as read?
If not, please do this. From any computer , open a browser, and go to
Then login with your email address and password. Please then reply back to me to let me know what you see in the inbox. Thank You.
Understood. Will you be available tomorrow for a remote connection? If so , please let me know the time ESP.
Sorry, I was actually away, which is why I asked to schedule a time. 11am should be fine, but if I am not online for some reason, please check back as I will likely be on from about 11am til about 3:30pm tomorrow. Thank you for your patience!
Sorry, I am on Eastern standard time. So, it's now about 10 til 11am. Just let me know when you'll be available in Eastern time. Thank You.
Are you available now? If so, please click the link below, and install and run the remote software. Once the remote is running, just send me a reply here to let me know. I will check back every 10-15 minutes or so to see if you are online. Thanks!
No. First you have to agree (click agree) to the terms. Then, you just save it and/or run the application. Your web browser should prompt you. I would recommend using INTERNET EXPLORER (blue E icon) for this.
No, the remote will not run on your tablet. You need to do this on a computer. Preferably your windows computer (toshiba laptop)
Based on your last reply, it looks like your laptop is actually infected with malware and/or viruses. That why you are having trouble with the email specifically on it.
I'd recommend downloading and installing malwarebytes from the link below. Run the scan twice , and make sure it comes up clean the second time around after reboot. After that, go to control panel , programs/features, and uninstall anything called "rescue" or "logmein". Finally, reboot your computer again, and then try your mail once more.
Do you still need remote help?
Yes but that was a different expert, ok
Yes we do.
OK but I only meant I use a different remote system than the first expert and we could try again.
Your satisfaction is still guaranteed and you already accepted the first experts answer so that is up to you how to proceed....