Hello sir/madam, I would like to help you, please let me know when you are ready.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.link: http://tiny.cc/z5lvcx
what is the email address you are having problems with?
can you try to Access your emails from this page:https://login.justhost.com/mail.arabianbirds.com/webmail
was Windows live mail installed in your computer?
is it installed on your computer? (do you still have it?)
can you go to https://www.outlook.com/owa/office365 and then enter your login information and try to login
let's try the first one now, can you enter the password ***** use to get into justhost webmail. if that does not work, please try the other one
can you go to justhost webmail againhttps://login.justhost.com/mail.arabianbirds.com/webmail
do you have a new message?
can you check again now
can you go tohttps://sso.godaddy.com/login?username=mikejennings%40arabianbirds.com&domain=arabianbirds.com
and try to login
yes, can you try it
can you try to Access your email from Windows Live Mail ? (on computer)
https://my.justhost.com/cgi/dm can you login to your domain panel from this page?
we need to change the MX records of your domain. can you see it on the page?
we need to change it, that's why we are not able to Access the old emails.
in your domain panel, do you see the "Domains" section at top?
do you see "Zone Editor" at top?
we need to type the old (original) mx record
i am checking
can you add a TXT record
can you add this as TXT:v=spf1 include:spf.protection.outlook.com -all
everything seems fine. let's try to login again.
can you go to https://login.microsoftonline.com
and enter your email address and password ***** then try to login
probably, can you close all the Windows, and open a new one and try to login again from https://login.microsoftonline.com
let's try it, can you do this now
if that does not work can you go to https://login.justhost.com/hosting/webmail again and try to login.
when did you change your hosting provider exactly?
when you try to login your email from this page, https://sso.godaddy.com/v1/?username=mikejennings%40arabianbirds.com&domain=arabianbirds.com which error are you getting?
can you add this page to your favorites (bookmarks), when you come back you can open this page from your favorites and we can continue
can you press CTRL+D, what happens?
can you select finished
it should be in your bookmarks now
do you know how to Access your bookmarks?
what is your browser? is it firefox?
at top-right, can you click the button that shows "..."
do you see "bookmarks" there ?
can you check this:
i will be here anytime
hi again, i am here
when you come back please let me know so we can continue
hi again, do you have new mails in your justhost webmail?
can you go to justhost webmail, and try to send a message to your own email address. and check if you are able to receive it
did you close your account with godaddy completely?
it seems when you closed your godaddy account, they closed your email account too.that's the reason why we are not able to Access it anymore.
can you check your godaddy account from here: (try to login)http://my.godaddy.com
(click sign in at top-right)
is there a section where you can change your password? (set a new password, so we can try to login to your email with your new password)
can you try it
it seems it is justhost webmail, can you check your webmail
can you call(###) ###-####1810 and ask them why you are not able to Access your Office 365 emails administered by godaddy
happy to hear that. yes, you can. but even after the rating, this page will not be lost and you can anytime contact me opening this page from your favorites when you need help from this page.
you are welcome, have a nice day. best wishes