Hello welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question
Which email application are you using to send and receive the emails?
Which email service are you using in the email application,let me know the part after @ in your email id for example @ yahoo.com?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or is this a Mac PC?
Note: - Please reply using the box below.
Thank you for the details.
Are you able to access the emails using web browser like Edge,internet explorer,Chrome,Firefox?
If you haven't checked it please click on this link and check it : - https://signin1.bt.com/login/emailloginform?s_cid=con_Furl_mail&utm_source=ATL&utm_medium=FURL&utm_content=R&utm_campaign=btmail
Let me know.
Did you check whether you can access your btinternet email using web browser?
Ma'am checking to see whether you still need help regarding btinternet email issue.
Please let me know.
Note:-To reply back to me use the reply box below.
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.It looks like the previous Expert is not available any more. I can continue assisting you. Let me know if you still require assistance with the e-mail problem.Thanks,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.