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Cory
Cory, Support Technician
Category: Email
Satisfied Customers: 3475
Experience:  5+ years of email experience
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Last night I was playing around the screen finding out what

Resolved Question:

Hi
Last night I was playing around the screen finding out what icons were for - silly thing to do! Somehow I have lost the toolbar (is that what you call it?) with headings such as "write" and "delete"etc. Now I can't write a new email!! Can't remember what I clicked, but can you help please.?
Submitted: 1 year ago.
Category: Email
Expert:  Cory replied 1 year ago.

Welcome, I am Cory.

What is this issue in?

Customer: replied 1 year ago.
Hi - sorry, I actually thought I was through to some sort of Mozilla Thunderbird support team? Got a bit confused when I was directed to Just Answer! However - I have an email account***@******.*** in Mozilla.
Expert:  Cory replied 1 year ago.

Is this where it said Write, Chat and Address Book?

Customer: replied 1 year ago.
I have clicked on something and lost may ability to "write" etc.. Not sure about you connecting - can you talk me through possible fixes?
Expert:  Cory replied 1 year ago.

In the top in the blue area, please right click and choose Mail Toolbar and that should bring it back.

Let me know if this fixes it.

Cory and 2 other Email Specialists are ready to help you
Customer: replied 1 year ago.
You are a genious - thank you. Knew it must be something simple!
Expert:  Cory replied 1 year ago.

Judy,

You are welcome! Glad I could fix it.

Have a good day!

Cory