Hi, and thank you for asking your question. My name is ***** ***** I'll be assisting you today.
Are you using the Windows Mail app to access your Hotmail mails now?
May I connect with you remotely to troubleshoot the issue now?
Please reply back to me below; thank you.
OK; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.
Please accept my apologies, we seem to have inadvertently gotten disconnected during the restart. Could you let me know if you are still getting the same issue with Mail after the restart?
Do keep me posted below; thank you.
OK, great! Your issue with Windows Update should be resolved as well - that was, in turn, causing this Mail issue as well. Thanks, ***** ***** care :)