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IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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The outlook accounts on my MacBook Air have stopped sending

Resolved Question:

The outlook accounts on my MacBook Air have stopped sending and receiving emails. After adding updated software and being asked for my password ***** I got wrong it has stopped me sending emails. I am receiving the message "The sender address***@******.*** was rejected by the server smtp-mail.outlook.com
Can you assist please.
Thanks
Pete
Submitted: 7 months ago.
Category: Email
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 7 months ago.
Sorry my email address that needs fixing is***@******.***
Expert:  IT Miro replied 7 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

Thanks,
IT Miro

IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
IT Miro and 5 other Email Specialists are ready to help you
Customer: replied 7 months ago.
please
Expert:  IT Miro replied 7 months ago.

In order for me to securely connect to your computer, you first need to download a remote assistance program and start it. We can use a program named TeamViewer. Here are the instructions on how to download it.

1. Go to the address below or just click on the link:

http://connect.teamviewer.com/v11

2. TeamViewer file will automatically start downloading. Once done, locate the downloaded file and double-click it in order to start it. The file is named TeamViewerQS

3. When started, you will see the blue TeamViewer window that contains numbers - ID and Password. Type those numbers here to me so that I can securely connect to your computer. We will then be able to chat as well.

Thanks,
IT Miro

Expert:  IT Miro replied 7 months ago.

Were you able to download TeamViewer as instructed?

Customer: replied 7 months ago.
ID###-##-####
Password *****
Expert:  IT Miro replied 7 months ago.

I tried to connect, but it seems you have exited the TeamViewer window. Please re-start it and leave the TeamViewer window open. Let me know the new numbers you see so that I can connect.

Thanks,

IT Miro

Customer: replied 7 months ago.
OK doing that now
Customer: replied 7 months ago.
New numbers ###-##-####
5237
Expert:  IT Miro replied 7 months ago.

Connected.

Expert:  IT Miro replied 7 months ago.

E-mail problems successfully solved via secure remote assistance!

For any other issue, feel free to contact me again.

Regards,
IT Miro

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