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Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 36853
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have installed iCloud on my Windows 10 PC and would like

Resolved Question:

Hello. I have installed iCloud on my Windows 10 PC and would like not to sync with Mail/Outlook. I'm not able to untick the Mail with Outlook Box in iCloud. Whenever I say Apply it comes again back with the ticked Mail Box. The effect is also that always a window opens and want to connect to the server p13-imap.mail.me.com .What can I do to solve this?
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 9 months ago.
NO, I don't want to pay anything else. If you don't know the problem, then just cancel my request and rebook the charge to my Mastercard account.
Expert:  Viet - Email Tech replied 9 months ago.

We guarantee our service, so don't worry. Can I connect remotely to your computer and fix this issue directly for you with the small fee as shown? Please reply at the box below; we guarantee our service. Thank you,

Customer: replied 9 months ago.
Again NO. No connection to my computer as stated. Why do you ask again?
Expert:  Viet - Email Tech replied 9 months ago.

I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is quicker and easier for you as I will do all the troubleshooting steps directly on on your computer for you, and this issue can be complicated. Otherwise, I will provide written instructions.

Are you able to remove the iCloud account in Outlook?

By the way, I can waive the remote support fee for you. I can provide direct remote support without any additional cost.

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Customer: replied 9 months ago.
How do I remove iCloud from Outlook?
Expert:  Viet - Email Tech replied 9 months ago.

What's your microsoft office / outlook version, such as 2003, 2007, 2010, 2013, etc.?

Customer: replied 9 months ago.
Outlook 2013
Expert:  Viet - Email Tech replied 9 months ago.

Thank you. In Outlook, click on File menu at the top, then click on Account settings -> Account settings, then click on the icloud account, then click on Remove and confirm

, then close Outlook and re-open outlook, then see if the p13-imap.mail.me.com popup window does not show up any more.

Please let me know. Thank you.

Expert:  Viet - Email Tech replied 9 months ago.

Are you able to find the Account Settings option in Outlook?

Please reply at the box below to continue. Thank you.

Customer: replied 9 months ago.
I was able to make the changes and it looks as it solved the problem.
Expert:  Viet - Email Tech replied 9 months ago.

Great. It is fine from now on, but if there is any issue later, you can always get back to me. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much for your patience.

Viet - Email Tech, Other
Category: Email
Satisfied Customers: 36853
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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