Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me when did the problem first start to happen? Also, let me know if you are using a Windows or a Mac computer.I am awaiting your reply.Thanks,IT Miro
OK, let's proceed with a secure remote assistance. Please confirm if you have a Windows or a Mac computer.
OK. Here are the instructions on how to connect with me:Please click on the link below to download a secure remote assistance program.http://www.justanswer.com/remotedesktop/join.aspx?Session=c1b6c77d-f0ce-4529-a171-46b0af5d554eWhen a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
Problem with the BT Mail has been successfully solved via secure remote assistance. Everything should work properly now.For any other issue, feel free to contact me again.Regards,IT Miro