Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me if Mozilla Thunderbird opens, but is then not responding, or it doesn't open at all? Also, let me know if you are using a Windows or a Mac computer.I am awaiting your reply.Thanks,IT Miro
Thanks for the information!I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.Let me if you would like that.Thanks,IT Miro
Here are the instructions on how to connect with me:Please click on the link below to download a secure remote assistance program.http://www.justanswer.com/remotedesktop/join.aspx?Session=28e5ffd4-748a-4a83-9d3e-29f1452ae0d9When a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
Thanks! Please follow the instructions I just sent you.
Let me know if the link I sent you is working for you.
Here it is:
Sorry, I accidentally disconnected the session while trying to add your e-mail account in the Windows 10 Mail app.
Please click on the link below to reconnect with me:
Is the new link working?
Yes, sorry. Please click on this new link so we can reconnect:
Problem with Mozilla Thunderbird has been successfully solved via secure remote assistance. Everything should work properly now.For any other issue, feel free to contact me again. Here is my JustAnswer profile page where you can ask any computer-related question in the future to request me directly:http://www.justanswer.co.uk/computer/expert-it-miro/Regards,IT Miro