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IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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My email account is now asking me to reset my password every

Resolved Question:

my email account is now asking me to reset my password ***** time I attempt to log in
Submitted: 7 months ago.
Category: Email
Expert:  IT Miro replied 7 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me who is your e-mail provider - for example: GMail, Yahoo!, AOL, etc. Also, do you use an e-mail program such as Microsoft Outlook to receive and send e-mails, or you use a web browser to access the web mail interface?

I am awaiting your reply.

Thanks,
IT Miro

IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
IT Miro and 3 other Email Specialists are ready to help you
Customer: replied 7 months ago.
hotmail
i do use microsoft outlook
Expert:  IT Miro replied 7 months ago.

OK, let's proceed with a secure remote assistance so that I can check the problem.

Please tell me if you are using a Windows or a Mac computer?

Expert:  IT Miro replied 7 months ago.

Is the problem with logging in to your e-mail account present on your computer, or another device, such as phone or tablet?

Customer: replied 7 months ago.
computer
Expert:  IT Miro replied 7 months ago.

Are you using a Windows or a Mac computer?

Customer: replied 7 months ago.
windows
Expert:  IT Miro replied 7 months ago.

Thanks for confirming!

Here are the instructions on how to connect with me:

Please click on the link below to download a secure remote assistance program.

http://www.justanswer.com/remotedesktop/join.aspx?Session=ae9d824d-2eba-49ce-abb4-3ec897c6f55d

When a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.

Expert:  IT Miro replied 7 months ago.

Does the link I sent you work for you?

Expert:  IT Miro replied 7 months ago.

OK - connected now.

Expert:  IT Miro replied 7 months ago.

Problem with the logging in the e-mail account has been successfully solved via secure remote assistance. Everything should work properly now.

For any other issue, feel free to contact me again. Here is my JustAnswer profile page where you can ask any computer-related question in the future to request me directly:

http://www.justanswer.co.uk/computer/expert-it-miro/

Regards,
IT Miro

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