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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 18968
Experience:  Expert for over 10 years
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Both the incoming and outgoing servers appear to be down -

Customer Question

both the incoming and outgoing servers appear to be down - how can I get it working again
Submitted: 11 months ago.
Category: Email
Expert:  John replied 11 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today.

Are you facing this gmail issue on your PC,if so is it a windows or Mac PC?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 11 months ago.
MacBook Pro
Customer: replied 11 months ago.
continue with online conversation
Expert:  John replied 11 months ago.

Sorry to say i am not that familiar with Mac systems so i will open this to other experts who are more familiar with Mac system.

I apologize with inconvenience but no need to worry Mac expert will attend the case soon.

Sincerely,

John

Expert:  Josh replied 11 months ago.

Hi Janet,

I see that you sent an offer for remote services. I will accept that offer and provide you with the steps.

Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 18968
Experience: Expert for over 10 years
Josh and other Email Specialists are ready to help you
Expert:  Josh replied 11 months ago.

Please go to http://www.teamviewer.com

Click on the green download button

Download the software, run the installation, and open the software. After opening the software, you will see on the left hand side "YOUR ID" and "YOUR PASSWORD" -- Please provide those two numbers to me

Customer: replied 11 months ago.
Laptop open and ready. Because both servers are down I will have to use my iPad to receive any emails
Customer: replied 11 months ago.
You have asked me to press the green download button to run software - where is the green download button?
Expert:  Josh replied 11 months ago.

Please go to http://www.teamviewer.com

Click on the green download button

Download the software, run the installation, and open the software. After opening the software, you will see on the left hand side "YOUR ID" and "YOUR PASSWORD" -- Please provide those two numbers to me