Hi there and welcome Robert
Is this a free Gmail account, and when was the last time you signed into it?
What is the part of the email address after the @ symbol?
ok, these emails are assigned, how do you know you actually have this email address Robert?
Or are you saying you would like to have it?
ok,its not really clear sorry what you mean by it being "yours" but if your saying BT assigned it to you, then attempt to reset the password *****
If you can reset the password ***** can then access it again and use it
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.