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thank you very much for your question, I am Lorenz Vauck and I will try to help you!
Can you please open the CSV file you´ve exported from Outlook with notepad (assuming you are within Windows and not on a Mac?) and see if the email addresses are really in the CSV file? You do that by pressing the WINDOWS-KEY + R, then typing "notepad" without the quotes and press ENTER. Then you select your CSV file via the File-Menu and open it. Are there any email-addresses in it? I first would like to make sure that the exported CSV file from Outlook is correct and contains the email addresses.
If you wish, I can also help you out directly on your PC via a remote-connection. Just in case you are interested, I am making an offer for you that you can accept. If you are not interested, just decline it and we try to fix your problem via the text-chat here.
Thank you very much and best regards,
I´ve noticed that you´ve read my reply and offer and was wondering how we should continue from here. I would really like to fix your problem for you. Please let me know what I can do for you to achieve that to your satisfaction.
are you still interested in getting your problem resolved? Please let me know.