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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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I am using Microsoft Outlook version 16.0.7167.2040 running

Resolved Question:

I am using Microsoft Outlook version 16.0.7167.2040 running under Office Home and Business 2016. For some reason in the last few days the s/w crashes (seems to freeze during send/recieve or synchronisation (I'm on IMAP). I have rebooted several times, but it makes no difference. Can I reinstall/refresh the s/w (without having to rebuy it)
Thanks
Peter Harding
Submitted: 11 months ago.
Category: Email
Expert:  Richard replied 11 months ago.

Hi there and welcome

Which version of windows are you using Peter?

Customer: replied 11 months ago.
Windows 10
Expert:  Richard replied 11 months ago.

Thanks Peter

Can you please press on the keyboard the windows key + X and click on control panel.

Then click on Uninstall a program

Click on Office, then change, then repair

Choose to do an online repair

Once completed, restart the computer, and check if it is now working correctly.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Richard and other Email Specialists are ready to help you
Customer: replied 11 months ago.
Hi Richard - assume I don't do anything more until I hear from you?
Expert:  Richard replied 11 months ago.

You need to do the following please

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 11 months ago.
ok will do now
Expert:  Richard replied 11 months ago.

thank you

Customer: replied 11 months ago.
Hi Richard ID 978 351 234 p/w 1728
I haven't as yet pressed any of the options for unattended access
Expert:  Richard replied 11 months ago.

connecting

Customer: replied 11 months ago.
Hi Richard,Unfortunately, the problem hasn't been solved. Within a few minutes of starting Outlook I get a message that its not responding (whilst at the bottom of the screen it says that its syncronizing and sending/receiving files - these never complete (have taken a screen shot if that would help).
Expert:  Richard replied 11 months ago.

thanks, ***** ***** teamviewer so I can connect again

Customer: replied 11 months ago.
978 351 234 p/w 2423Richard, I need to go to another meeting for about an hour - will that cause you any inconvenience if I'm not here to reboot the PC?
Customer: replied 11 months ago.
Hi Richard, Unfortunately, same problem. Outlook never seems to complete the send/receive function - that's what's changed from when I didn't have any problemsPeter
Expert:  Richard replied 11 months ago.

ok, please run Teamviewer again Peter.

Customer: replied 11 months ago.
978 351 234 p/w 9066
Customer: replied 11 months ago.
Richard, I will be away from my desk for the next hour (back about 4.45 UK time)
Expert:  Richard replied 11 months ago.

connected, I need you there please

Expert:  Richard replied 11 months ago.

Hi there and welcome Barry

Can you tell me please which version of outlook you are using? eg: 2016?

And how exactly are you moving it?

Expert:  Richard replied 11 months ago.

I think you left? Let me know when you are back as I need you there.

Customer: replied 11 months ago.
Hi Richard, I'm not sure what version I have, I think its 2013 (I have a key card with that on but it's possible that it's not the latest one), On the s/w itself there's a version number I gave you earlier - 16.0.7167.2040 does that not tell you?
Expert:  Richard replied 11 months ago.

That message was not for you sorry, I messaged before I needed you there, can you run teamviewer please.

Customer: replied 11 months ago.
978 351 234 p/w 6654
Expert:  Richard replied 11 months ago.

did you close teammviewer as I got disconnected but cannot reconnect.

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