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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I recently went onto a supposed "TalkTalk" chat window and

Customer Question

I recently went onto a supposed "TalkTalk" chat window and asked if they would transfer my BT landline charge to TalkTalk and also to supply me with a Caller Identity facility.
They said they would but I think I must have been on a corrupt Chat Window, because immediately following my chat my computer became corrupted and I had to pay £69.60 to PC Callout to fix my computer.
In addition my Halifax Bank Account was frozen and I had a lot of bother sorting that out.
I wish to know how I can get back to the true TalkTalk and whether it is still operating correctly on my behalf.
I thought you ought to know about this scam and inform me how I can avoid the above experience recurring. My e-mail address is***@******.*** and I would value your assistance.
Please, what is TalkTalk's e-mail address so I can e-mail them directly?
Submitted: 3 months ago.
Category: Email
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

First I would like to advise you: if you want to transfer a charge from A company, and have it on B company instead, talk to either or both of

A company

or

B company.

Nobody else has any real power over charges to A nor B.

Second, I think that you should never contact any website or co. named 'PC Callout'. I think I may perhaps recognize that name. (Without favorable connotations.)

Third: BT for landline can be contacted at

1(###) ###-####/p>

or in Britain/UK: 0843(###) ###-####/a>

or through

http://home.bt.com/pages/static/i/pansegment/contact_us/contactus.html

Fourth: TalkTalk should be contacted through

https://www.talktalk.co.uk/contactus

or

0345(###) ###-####/p>

which is supposedly a 'free' line, from the TalkTalk.co.uk page that mentioned it.

Does this answer your question, please?

Customer: replied 3 months ago.
No, not really. I still can't e-mail TalkTalk Directly. Neither have I discovered how NOT to get my computer and my bank account corrupted in future by going to a Chat window that claims to be a TalkTalk window. In other words, how to ensure that the TalkTalk I am online with is genuine. Incidentally I have found PC Callout very good.
Customer: replied 3 months ago.
The send button does not seem to be working!!
Expert:  Russell H. replied 3 months ago.

I cannot advise you properly, it seems. I have Opted Out, opening the case to other Experts in this category. Thanks for your patience, and for asking your question here at JustAnswer.

Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

The computer and account were 'corrupted' due to the PC Callout application that found it's way onto your computer. Being that it was enabled when you were on the Talk Talk Chat page may have just been a coincidence. In any case, may I offer a Secure Remote Assistance session to you? During the session, I will analyze your system and verify that the nefarious application is no longer installed on your computer and that you are safe on the computer?

I will be standing by, looking forward to your response.

Thank you,
Jason

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