Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Just to clarify do you have problem accessing your email account using an email application ?
You can check whether your a specific port is open or not using this link : - http://canyouseeme.org/
Note: - Please reply using the box below.
OK could you please provide the following details.
Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Which email application are you using is it Microsoft Outlook, windows live mail?
OK so you are using Microsoft email on windows 7.
which email application are you using windows live mail ?
I believe you are not clear what i meant by email application.email application is what you use to send and receive emails instead of using web browser (IE,Chrome)
Do you know which one you are using or are you using web browser to send and receive emails ?
In that case may I send you the offer to remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know.
I can help you but i am not clear on which application you are facing this issue that is why i asked for remote support which is easy also secure.
If you do now want remote support then we can continue in this chat.
Please let me know.
Checking to see whether you still need help.
Note:-To reply back to me use the reply box below.
your previous expert John has opened your question to all experts. My name is***** and I´d like to help you with your email problem. For that, I would suggest that I perform a remote-assistance, so that you can directly show me the problem at your PC and I can fix it for you there.
If you are interested in that, please accept my attached offer and we will schedule a date for the remote-assistance.
Thank you very much and best regards,
I see that you have read my reply. Please let me know how you´d like to continue by replying to this message and I will help you further on to fix your problem.