Welcome, Steve. I am Cory.
I am sorry you are having problems with your email.
How long has this been going on?
I don't deal with billing, but I know it is whatever you paid for the deposit plus the secure remote connection fee. (premium service).
Please click http://www.justanswer.com/remotedesktop/join.aspx?Session=37ce814e-ccb9-43cd-9022-5fd15dd59f4f and follow the prompts to connect remotely.