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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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I cannot receive a few e-mails. Codes 0x080040900,080042112,

Customer Question

I cannot receive a few e-mails. Codes 0x080040900,080042112,(###) ###-####but mostly 0800CCC90 Can you help please
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Hi there Susan and welcome

Can you tell me please which email program and version you are using?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 10 months ago.
I have Microsoft vista home premium outlook 2007
Customer: replied 10 months ago.
Tech Utilities recently gave me a clean bill of health. It's just the odd e-mail I'm not receiving,
Expert:  Richard replied 10 months ago.

If you check your spam folder, do you see it there?

Customer: replied 10 months ago.
but I thought it was free??
Expert:  Richard replied 10 months ago.

What is free Susan?

Customer: replied 10 months ago.
My first session with you. I've already paid £26 and now you are asking for anothr £33??
Expert:  Richard replied 10 months ago.

That is for the additional service of me connecting to your computer and resolving this directly, as I indicated in the message, it is an optional service else we continue here, this is no problem.

Customer: replied 10 months ago.
You see why I am sceptical becuse I paid money to ech Utilities and all they did was go through my computer but not solve the problem. I need to ask you do you understand the Microsoft codes before I commit further.
Expert:  Richard replied 10 months ago.

yes, and Microsoft Technologies which I work on since DOS (pre - windows)

Customer: replied 10 months ago.
OK. I'll go for the remote please as I don't trust myself to be able to understand your instructions.
Expert:  Richard replied 10 months ago.

can understand, please accept the request and I can then connect

Customer: replied 10 months ago.
Where do I do that
Expert:  Richard replied 10 months ago.

When it pops up with the offer, you should see it on this page

Richard and other Email Specialists are ready to help you
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
which ID and password ***** you want
Expert:  Richard replied 10 months ago.

It will give it to you once you do the instructions I gave you

Customer: replied 10 months ago.
OK here goes
Customer: replied 10 months ago.
I tried to download but nothing happened
Customer: replied 10 months ago.
shalll I try again?
Expert:  Richard replied 10 months ago.

Once you download the file you need to run it please to install.

Customer: replied 10 months ago.
Its now asking me for Partner ID
Expert:  Richard replied 10 months ago.

ok, there you see your id and password you need to give this to me

Customer: replied 10 months ago.
839 145 536 gj7z76
Expert:  Richard replied 10 months ago.

connecting

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