Hi there Susan and welcome
Can you tell me please which email program and version you are using?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
If you check your spam folder, do you see it there?
What is free Susan?
That is for the additional service of me connecting to your computer and resolving this directly, as I indicated in the message, it is an optional service else we continue here, this is no problem.
yes, and Microsoft Technologies which I work on since DOS (pre - windows)
can understand, please accept the request and I can then connect
When it pops up with the offer, you should see it on this page
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
It will give it to you once you do the instructions I gave you
Once you download the file you need to run it please to install.
ok, there you see your id and password you need to give this to me