Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Are you using Windows XP, Vista, 7, 8 or 10?
May I connect with you remotely to troubleshoot the printing issue now?
Please reply back to me using the box below.
Thank you; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.