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Hi William, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me you problem BT email account so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.
Thank you for that clarification. Did you used an old BT email address when you booked an airline ticket recently?
I am a little bit confused.
So you have had your BT account last February, it was still working and accessible. And you used it when you booked airline ticket last Feb?
Can you please tell me you problem BT email account so that I can check its status and recovery options?
Please give me a moment to check the account
I am doing the reset now. Please tell me the following info:
Your date of birth:
What is your mother's maiden name:
Is it April 2? Or February 4?
Also, can you please tell me the full maiden name of your mother?
Ok let me try again
Can you please tell me your mother's full maiden name?
name and family name when she was not yet married
What I am doing and asking for you is important to be able to recover your account.
Please check this screen shot:
I am just trying to help. Can I remotely access your computer so that I can directly show you the recovery procedures right there on your screen while you watch? I am not making up these procedures, they are BT's reset procedures.
I am very sorry William if I am not able to help. I am not affiliated with BT and what I can do is assist you in the recovery process. Since the reset process does not work, your only option to recover the account is by contacting BT through chat which I cannot initiate for you unless we are on a remote session. I have done this to many clients of mine but I respect your decision over remote access.
Please allow me to opt out so that my fellow experts can assist you further.