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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I had a btyahoo e-mail address which i can no longer access.

Customer Question

I had a btyahoo e-mail address which i can no longer access. I have booked airline flights etc but can't find them.. can you hlep please?
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.

Hi William, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me you problem BT email account so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 11 months ago.
i no longer have my btyahoo email
Expert:  Jess M. replied 11 months ago.

Thank you for that clarification. Did you used an old BT email address when you booked an airline ticket recently?

Customer: replied 11 months ago.
inhad it when i booked tickets in February
Expert:  Jess M. replied 11 months ago.

I am a little bit confused.

So you have had your BT account last February, it was still working and accessible. And you used it when you booked airline ticket last Feb?

Customer: replied 11 months ago.
correct; can you get my e mail back or not?
Expert:  Jess M. replied 11 months ago.

Can you please tell me you problem BT email account so that I can check its status and recovery options?

Customer: replied 11 months ago.
Expert:  Jess M. replied 11 months ago.

Please give me a moment to check the account

Customer: replied 11 months ago.
please move faster
Expert:  Jess M. replied 11 months ago.

I am doing the reset now. Please tell me the following info:

Postal Code:

Your date of birth:

What is your mother's maiden name:

Customer: replied 11 months ago.
PL31 2NR
4.2.1949
*******
Expert:  Jess M. replied 11 months ago.

Incorrect info

Expert:  Jess M. replied 11 months ago.

Is it April 2? Or February 4?

Also, can you please tell me the full maiden name of your mother?

Customer: replied 11 months ago.
Feb 4th
Expert:  Jess M. replied 11 months ago.

Ok let me try again

Expert:  Jess M. replied 11 months ago.

Can you please tell me your mother's full maiden name?

Customer: replied 11 months ago.
JONES
Expert:  Jess M. replied 11 months ago.

name and family name when she was not yet married

Customer: replied 11 months ago.
Oh get real.....not necessary information; you are wasting my time and charging me for it. Can you get my e-mailor not?
Customer: replied 11 months ago.
If you persist I will cancel my bank card right now. You are messing me about
Expert:  Jess M. replied 11 months ago.

What I am doing and asking for you is important to be able to recover your account.

Please check this screen shot:

http://filesxpress.com/d-e640a632

I am just trying to help. Can I remotely access your computer so that I can directly show you the recovery procedures right there on your screen while you watch? I am not making up these procedures, they are BT's reset procedures.

Customer: replied 11 months ago.
Look I've done that already. There is no need for my mother's full maiden name; it was never required to set up the e mail account. I do not believe you can do this for me; there's no way you are getting access to my pc. I'm not paying you for what you have done so far; no result=no payment
Expert:  Jess M. replied 11 months ago.

I am very sorry William if I am not able to help. I am not affiliated with BT and what I can do is assist you in the recovery process. Since the reset process does not work, your only option to recover the account is by contacting BT through chat which I cannot initiate for you unless we are on a remote session. I have done this to many clients of mine but I respect your decision over remote access.

Please allow me to opt out so that my fellow experts can assist you further.

Customer: replied 11 months ago.
don't bother with anyone else
Expert:  Nicola-mod replied 11 months ago.
Hello,
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola

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