Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
When is the last time you used your old gmail account (*****@******.***) ?
OK i believe you access your email using web browser (chrome,Firefox,Internet explorer) am i correct which one are you using ?
Are you using a Mac PC?
OK in that case we can do remote support
Here is the tool to do remote support it’s called Team Viewer, to download it click on this link http://www.teamviewer.com download, install and then open it. Let me know the id and password it shows. Do not close the Team-Viewer window or this chat page. Closing the Team-viewer window will terminate the remote session too so please do not close Team-Viewer window after you give me the id and password. When you send me the id please insert space in-between the digits like 1 2 3 4 5 6
Did you manage to download and install team-viewer using the link i gave?
Yes give me a minute there seems to be some connection issue.Let me check it
No this is a connection error.Could you please close team viewer and wait for a minute and then open it again and let me know the id and password,No need to enter the space this time
Thank you and if that don't work then will try another one.
OK give me a moment.
That also isn't working so please try the following
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=2dd5daf1-a998-47a0-a985-48d10f85d362&Type=Java that will open remote desktop session page in that page click on I Agree, then you will get a java file download and run it. If it asks for permission to run click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Download or open ?
i believe you do not have java installed in the PC please download it using this link : - support.apple.com/downloads/DL1573/en_US/JavaForMacOSX10.6update17.dmg
Once that is installed try opening the remote support link i gave above.
OK please do the following to OSX version
From the Apple menu on the top left, choose About This Mac. Your version of OS X appears directly below “OS X”
let me know the version
you mean the java file ?
OK please do the following to find the OS X version
Please download the java program using this link : - support.apple.com/downloads/DL1359/en_US/JavaForMacOSX10.5Update10.dmg
Do you have chrome browser installed in your PC ?
OK please open this link : - https://www.java.com/en/ click on Free java download and in the next page what does it show.
OK please bookmark this page, use that bookmark to open this page, In case that doesn't work. Then you can get back to this page using the email send by just answer to your email address regarding this question. There is view answer option in the email click on that and you can open this page. You can also use the welcome email from justanswer to open this page too there is a check my answer option in it to open this page. That email also has you justanswer user name and password ***** login.
You are welcome.once you are back let me know.
Now run the remote desktop link again http://www.justanswer.com/remotedesktop/join.aspx?Session=2dd5daf1-a998-47a0-a985-48d10f85d362&Type=Java that will open remote desktop session page in that page click on I Agree, then you will get a java file download and run it. If it asks for permission to run click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Its OK if none of the remote support is working we can continue on this chat page and will try to solve your gmail issue
when you open this link :- www.gmail.com which account does it take you to.
I believe that is your new gmail account am i correct?
OK first you need to sign out from that account to do that
In the top right,click your name/photo then click on sign out,see if you can sign out from that.let me know
here is image of where it is located on gmail page
You mean you are back on your***@******.*** gmail account now?
Can you now try to sign in to your old email and let me know
Are you seeing the sign in page using this link : - https://accounts.google.com/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/mail/&ss=1&scc=1<mpl=default<mplcache=2&emr=1&osid=1#identifier
In that enter your old email address then click on next and then enter the password ***** that account then click on sign in,see if that opens your old gmail.
Let me know
OK click on the forgot password then click on try a different question below the next let me know what all options it shows
OK so the phone number it showed is to your current phone am i correct ?
Sure no problem i will wait.try sending the code to your phone and then enter that code in the gmail password ***** page and then create a new password.
Let me know once you are done
Really glad to know you are back online.Thank you for your cooperation and patience too.
Please rate me using the rating options (stars) on the top of this page, select the rating and click on submit.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/Sincerely,