Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Please provide the following details.
1.Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
2.Which email application are you using to access your gmail (Microsoft Outlook, windows live mail,Mozilla thunderbird )?
3.Did you sign up for MailCollectors.com ?
Note: - Please reply using the box below.
OK then you may have got accidentally clicked on some of the links or got redirected to your that mail collector site,In that case no need to sign up for mail collector or enable it.
Remote support is currently not required so if it shows as a pop up you can close it and ignore it.
We can currently try to fix this issue using this chat.If its not getting fixed via chat then i can send you a lower charge for remote support to access your computer and fix the issue directly,Is that OK with you?
OK so you want me to remotely connect to your PC and checck the issue directly without the additional charge am i correct
Remote support is a additional feature the initial amount is for fixing this via this chat which i believe you didn't know till now so i will do remote support without additional charge for this time.Is OK with you?
You are welcome.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=a802f7bc-6615-4557-bed7-1254c0b96b1c that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Please do and let me know if you have any trouble connecting.
Are you currently chatting to me from the PC that has office outlook is installed ?
Then you do not need to type anything you only need to click on that link and then follow the instructions to get connected.
I am still not connected to your PC.It seems like it will take more than 30 mins so it is better we do this when you are back.
When will you be back online to continue?
Please rate me using the rating options (stars) on the top of this page, select the rating and click on submit.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/