How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now

No e-mail since july on kindle fire 2

Resolved Question:

no e-mail since july on kindle fire 2
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and get your emails.

Let me know the results please

Thank you

Richard and other Email Specialists are ready to help you
Customer: replied 10 months ago.
nothing happened I am 84 years old and use my kindle a lot also have an e- reader which is working ok
Expert:  Richard replied 10 months ago.

Thank you

On your computer

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Related Email Questions