Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Could you please provide the following details
Do you have chrome installed in the PC also does Thunderbird have any plugin from McAfee?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?
Note: - Please reply using the box below.
Thank you for the details.
To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=32a36c81-14d5-46fd-aa02-1123ef41d782 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
I haven't got the access to your computer, is there any problem opening the link i gave or running the remote support tool (Elisnore Screen Connect Client)?
On call now.
Connected and working on the issue.