I suggest we do a remote session so I can investigate why your unable to connect to your e-mail.
Please click here, and follow the on screen instructions.
I havent heard back from you in the last day or sp, and just wanted to check if you still require assistance?
Hi John, sorry your e-mail didnt get through to me in time.
Messages needed to be sent via the webpage forum, what is a suitable time today or tomorrow to look at this for you?
No problem, I will await to hear back from you.