Hi! My name is ***** ***** I will be assisting you. Let's get started!
Thank you for contacting us about your issue. For this type of issue, it is easiest if I connect to your computer and perform the fix for you so that you can sit back, relax, and watch the process being completed rather than trying to follow complicated steps.I am sending you a remote services offer so that I can connect. After you accept the offer, I will provide you with the steps so I can connect. Please allow 1-2 minutes for the offer to appear.
Click here: http://www.justanswer.com/remotedesktop/join.aspx?Session=b9a70cad-6171-4de6-9a45-f6fb5f28caa3
Select I AGREE or RUN on that page