I'm sorry about the issue. Does this issue occur when printing a web page, or a document, or a picture file, etc.? Or does it occur when printing anything?
Please reply at the box below. Thank you,
Also, what's the model of your printer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. Does this issue occur when printing a web page, or a document, or a picture file, etc.?
Or does it occur when printing everything?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=d5032257-585c-48cb-a4fa-cc231b412d2c, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.