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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 38203
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Microsoft 10 updated 3 days ago & since then my printer will

Resolved Question:

Microsoft 10 updated 3 days ago & since then my printer will not print. Photocopying is ok
but the computer requests "Save print output as..." & states "Could not print".
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Does this issue occur when printing a web page, or a document, or a picture file, etc.? Or does it occur when printing anything?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

Also, what's the model of your printer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 year ago.
Cannon MP600
Expert:  Viet - Email Tech replied 1 year ago.

Thank you. Does this issue occur when printing a web page, or a document, or a picture file, etc.?

Or does it occur when printing everything?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Viet - Email Tech and 4 other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 1 year ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=d5032257-585c-48cb-a4fa-cc231b412d2c
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.