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Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37451
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Microsoft 10 updated 3 days ago & since then my printer will

Resolved Question:

Microsoft 10 updated 3 days ago & since then my printer will not print. Photocopying is ok
but the computer requests "Save print output as..." & states "Could not print".
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Does this issue occur when printing a web page, or a document, or a picture file, etc.? Or does it occur when printing anything?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 10 months ago.

Also, what's the model of your printer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 months ago.
Cannon MP600
Expert:  Viet - Email Tech replied 10 months ago.

Thank you. Does this issue occur when printing a web page, or a document, or a picture file, etc.?

Or does it occur when printing everything?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Viet - Email Tech and other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 10 months ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=d5032257-585c-48cb-a4fa-cc231b412d2c
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 10 months ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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